Job Description

Customer Relationship Management Position

We are a quickly growing computer repair and sales center located in the heart of San Francisco. We have an immediate opening for an entry level, full time Customer Relationship Management position. This is a great opportunity to work in a fun, dynamic, fast-paced, and challenging environment with opportunity for advancement.

Essential Duties and Responsibilities

The main duties include but are not limited to:

• Answering and returning phone calls, voicemails, and emails
• Receiving customers for repairs and sales
• Craigslist, E Bay, and Amazon posting and management
• Creating ads for POP and promotions
• Sales and repair lead follow up
• Database/ POS system updating
• In person, phone, and email customer service
• Front of house organization
• Maintaining a safe and clean work environment
• Systemization of maintenance responsibility delegation
• Maintaining a professional image and attitude
• Receiving and preparing shipments
• Accessory inventory management, restocking, pricing, and labeling
• Managing RMA for malfunctioning items
• Restocking of office supplies
• General errands and other tasks

Special Skills, Experience, and Requirements

• Experience and strong interest in Apple Macintosh hardware and software
• Strong sales and customer service background
• Exceptional organizational skills
• Proficiency of Apple Macintosh software and software configuration
• Proficiency of Windows XP, Windows Vista, Windows 7 software, and Windows 8 configuration
• Proficiency in MS Word and Excel
• Some knowledge of Adobe Photoshop
• Knowledge of E Bay, Craigslist, PayPal, and Amazon
• CA state issued drivers license required
• Reliable transportation to and from work
• Must be able to lift 40 LBS
• Must be willing to work overtime to finish a job
• Passionate about helping people
• Passionate about technology, computers and learning new systems
• Drug and Alcohol Free (Must be able to pass a drug test and background check)

This job is VERY dynamic and requires a great amount of professionalism and attention to detail. It will require you to be on your toes 100% of the time. All of our client’s needs must be handled in an urgent manor while keeping all other priorities in mind. As a growing business there will be opportunity for advancement, opportunity to manage others, and opportunity to grow as an individual. You will become more productive, your mind will become sharper, you will be able to multi-task more efficiently, and you will be able to handle stress more effectively. You will also learn a great deal about technology, business, management, leadership, and organization.

We are a relatively new but growing company. We need the next employees we hire to be a staple in what makes this company successful. This will require you to be in it for the long haul. Don’t think of this as just another job. Think of it as the beginning of your career.

Please send a detailed cover letter describing why you would be a good fit in our company as well as a copy of your resume. Please no drop-ins or calls. We will contact you if we decide to start the interviewing process.

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